Supplier Evaluation Survey

Zhuji Engensi Socks Knitting Co., Ltd. — Overseas Buyer Feedback

Dear Valued Partner,

We are reviewing how we work with our overseas buyers — from product development and pricing to ordering and after-sales service. Your feedback will directly shape how we improve.

  • It takes about 6–12 minutes.
  • Your answers are used for academic research and internal service improvement only. Results are reported anonymously and in aggregate — no individual or company will be identified.
  • Most items are simple 1–5 ratings; there are only two short optional questions in your own words at the end.

As a thank-you, every participant who completes the questionnaire will receive either a discount on your next order or a free sample with your next inquiry.

If you have any questions, please contact Alice at Alice.huang@engensi-socks.com.

(The reference number is completed by us before sending. Please write your name in the box so that we can tell your response apart from others and follow up with you if necessary. This is used for our own record-keeping only — your answers are still reported anonymously and in aggregate, and no company or individual will be identified.)

Fields marked * are required.

0 / 39 answered

Screening question

S1. In your role, are you involved in choosing or purchasing socks, hosiery or other knitwear for your company? (This includes evaluating suppliers, requesting quotations, negotiating prices, or placing orders.) *

If you selected "No", please stop here — thank you very much for your time.

Part A. About your business

A1. Which best describes your business? *
A2. What is the typical value of one single order you place with a supplier? *
A3. Your approximate annual purchase volume of socks & hosiery: *
A4. Your main market: *
A5. Your current status with [Company Name]: *
A6. How long have you known Engensi Socks? *
A7. Which channels do you typically use to find new suppliers? (Please select all that apply) *
A8. Approximately what share of your total socks & hosiery purchasing comes from Engensi Socks? *

Part B. Supplier selection criteria — importance and satisfaction

Step 1 — Importance. Thinking about what matters in general when you choose a socks & hosiery supplier, please rate the importance of each item in the "Importance" column.

1 = Not important at all · 2 = Slightly important · 3 = Moderately important · 4 = Very important · 5 = Extremely important

Step 2 — Satisfaction. Then rate the same items for Engensi Socks in the "Satisfaction" column.

1 = Very dissatisfied · 2 = Dissatisfied · 3 = Neutral · 4 = Satisfied · 5 = Very satisfied · 6 = No basis to judge

Please complete the whole "Importance" column first, and then the "Satisfaction" column.

Item Statement Importance Satisfaction
CU1 The supplier understands our specific product requirements (material, size, color, style)
CU2 The supplier can offer OEM/ODM customization and proactively suggests new styles or materials for our market
CU3 The supplier's product range is clearly differentiated from other suppliers' offerings
CO1 Quotations are clear and transparent, with no hidden or unexpected charges
CO2 Price levels and MOQ are flexible enough to fit our order size and budget
CO3 The time and effort we spend on communication, price negotiation and paperwork are kept low
CN1 Product information (specifications, size chart, materials, certifications, lead time) is complete enough to evaluate without asking extra questions
CN2 Ordering and payment are convenient, and payment methods suit our usual practice
CN3 Logistics options are flexible and we can track order progress easily
CM1 The supplier replies to our messages promptly (within 24 hours)
CM2 There is a stable contact person who follows up regularly — not only when orders are placed
CM3 After-sales issues (quality claims, delivery problems) are handled promptly and in a standardized way

Item codes (CU / CO / CN / CM) correspond to the four dimensions of the 4C framework: Customer needs and value (CU), Cost (CO), Convenience (CN), Communication (CM).

Part C. Overall evaluation

For D1–D4: 1 = Strongly disagree … 5 = Strongly agree. For D5: 0–10.

D1. Overall, we are satisfied with Engensi Socks as a supplier. *
D2. We intend to place orders with Engensi Socks in the next 12 months. *
D3. We intend to increase the share of our socks & hosiery purchasing that we place with Engensi Socks in the next 12 months. *
D4. If we need socks & hosiery again, Engensi Socks would be among our first choices. *
D5. How likely are you to recommend Engensi Socks to a business partner? *
D6. Compared with last year, your purchases from us will… (If you have not ordered from us yet, please select "Not applicable".) *
D7. Through which channel would you most like to receive new product and company updates from us? *

Part D. In your own words

E1. If you could change only one thing about working with us, what would it be? *
E2. Is there any service or support you wish we provided but currently we do not? (Optional)
E3. (Please answer only if you have not placed an order yet) What is the main reason you have not ordered from us?

Thank you very much for your time. Your briefing report will be sent to you within two weeks.

By submitting you agree that your answers may be used for research and service improvement in anonymous, aggregate form.